For our Soft and EZ-Hard Trifolds – Latches which are inserted into the back most connection spots of your cover. Used to secure your covers back panel firmly to the truck, near the tailgate, while still giving the ability to open and close easily.
RETURNS
We have a 30 day return policy if you change your mind. We will not accept any items that have been used or installed. Make sure the product is in its original condition and returned in its original packaging. Ensure the product is returned with all accessories, instructions/paperwork, parts and packaging material that it was sent with. If you change your mind, you will be responsible for the return shipping. If you would like to return your item, give us a call at 519-653-5988.
SHIPPING
Please allow for 1-2 days for processing after your order and 2-5 business days for shipping.
SHIPPING DAMAGES
Always try to inspect the package(s) upon arrival. Contact us immediately regarding any shipping damages. Should your order arrive with damages, you may refuse delivery to the courier to have it sent back to us. Call us immediately at 519-653-5988 and we will send you a replacement. Should you discover the product is damaged AFTER opening the package, please take images of the damaged product and contact us as soon as possible.
WARRANTY
We are confident in the quality of our products. We offer a 2 year (730 day) warranty on all of our products. This warranty provides coverage against defective materials or workmanship. The warranty is void if the product has been damaged by accident, unreasonable or improper use, neglect, improper service/installation/removal, modifications, acts of God, normal wear and tear or other causes not arising out of defective materials or workmanship. Interference of this product with other installed accessories or trailers is not covered under this warranty.
CW Ltd. will not cover issues that have resulted from improper installation. Our covers will never fly off of your truck or be damaged while driving from the wind, if installed properly. If you are having ANY issues while installing, please refer to our install video or give us a call and we can troubleshoot with you. If your cover is not latching in properly, this leaves you vulnerable to wind getting underneath while driving which can be dangerous. If your cover is not latching properly, it is likely not installed correct. Please call us for troubleshooting if this occurs.
The following will void your warranty:
- Wind whip damage: Tarps must be secured at all points when the vehicle is in motion. An unsecured tarp will flap, resulting in damage to the fabric.
- Neglect: Signs of improper cleaning techniques that led to cracking in the material. Opening panels without removal of snow and/or ice.
- Overloading of Cargo: Your cargo should never touch the tonneau cover as it could cause tears.
